When Harold and Whisper arrived at the EIA building Harold opened the front door of the entrance. Both Harold and Whisper were almost overwhelmed by the strong odour of poverty and homelessness. Whisper waited in line for the welfare intake worker for about twenty minutes before the worker typed in Whisper’s personal information. After this task was completed the worker asked Whisper to find a seat in the crowded, foul smelling waiting area.
Harold and Whisper found two empty folding chairs. Harold was seated next to an elderly man who reeked of body odour and was having an animated discussion with himself. “Probably schizophrenia,” Harold thought. He had a cousin who suffered from schizophrenia and Harold was very cognizant of the manifestations of this devastating illness. Auditory and visual hallucinations were common symptoms of this chronic and persistent mental illness. To Whisper’s left was a wall with four pay phones. A dishevelled and agitated young man who appeared to be in his early twenties was growing increasingly frustrated as he was trying to call a phone number that he had misread. He started to loudly utter obscenities until a burly security guard intervened and asked the man if he required assistance with dialing the phone number.