There were at least twenty people in the reception area. They were all people that our society would or could not accommodate. Most successful and prosperous people would never encounter them and would only know about them on an intellectual level probably by reading about the poor and needy people via the media.
Only the truly marginalized would end up in a welfare office. Nobody could really understand this mass of unfortunates except the unfortunates themselves. Some of the most dedicated social agency workers would do some research and attempt to educate themselves about the plight of their clients. However, very few of them had personal experience with poverty, chronic disability and illness, addiction issues and homelessness.
People with some or all of there issues helped create a billion- dollar industry. The irony was that the most marginalized persons in society were responsible for creating and maintaining full time profitable employment for a substantial number of professional workers. Those in administrative positions made the big money. The front- line workers didn’t make a living wage unless they had a strong union. The needy people in the province were responsible for generating significant employment but the tax payers picked up the bill.